Course Provider
What will you learn in this course?
- Welcome to ServiceNow ensures that a successful candidate has the skill and knowledge to navigate the Next Experience UI and use the following areas of the Platform: Lists and Filters, Forms, Visual Task Boards (VTBs), the Report Designer and Dashboards, Knowledge, and Service Catalog.
- You will learn how to personalize your instance, favorite a filtered list, create and comment on a record, create a visual task board from a List, order an Item from service catalog, create a dashboard and a report, flag and Comment on a knowledge articles.
Welcome to ServiceNow
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Skill Type
Emerging Tech -
Domain
Cloud Computing -
Course Category
Foundation course -
Nasscom Assessment Coming Soon -
Course Covered under GoI Incentive
No -
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Course Price
Free -
Course Duration
3 Hours
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Why should you take this course?
No matter your job role or function, if you are brand new to the Platform, this is the course for you! Begin your ServiceNow journey by engaging in interactive lessons, educational videos, hands-on practice (including simulator tasks), and knowledge checks. Take your time navigating through the Platform and learn about the following topics:
- Identify all the parts of the course in Welcome to ServiceNow Course Overview.
- Discover the Next Experience, Navigation, and Access in the Platform.
- Distinguish between Lists and Filters and how to use them.
- Recognize parts of the Forms interface.
- Apply knowledge to complete your work through Tasks.
- Create and familiarize yourself with the Reporting interface.
- Explore Knowledge Management in the ServiceNow Platform.
- Use the Service Catalog to fulfill requests and discover services.
- Communicate with a friendly bot to learn more about the ServiceNow Platform through Virtual Agent.
Who should take this course?
- Undergraduates, graduates, and postgraduates of any stream aspiring to be a ServiceNow system Administrator.
- Pre-requisite: Basic programming language skills
Curriculum
- Welcome to ServiceNow Course Overview
- A ServiceNow Platform Overview
- Next Experience, Navigation, and Access Module
- Lists and Filters Module
- Forms Module
- Tasks Module
- Reporting Module
- Knowledge Management Module
- Service Catalog Module
- Virtual Agent Module
- Welcome to ServiceNow Course Summary
Tools you will learn in the course
This course will introduce you to the ServiceNow Platform.
- You will be introduced to the skill and knowledge to navigate the Next Experience UI and use the following areas of the Platform:
- Lists and Filters
- Forms
- Visual Task Boards (VTBs)
- The Report Designer and Dashboards, Knowledge, and Service Catalog.
FAQs
ServiceNow is a software company that provides a cloud-based platform for automating IT management workflows. The company specializes in IT service management, IT operations management and IT business management.
ServiceNow is a cloud-based platform.
There are different personas and based on those personas, one will have to take a learning path appropriate for them. Application Specialist, Architect, Developer, Implementer, Pre-sales Expert, Sales Expert, System Administrator.
Being more influential than non-certified professionals gives a competitive advantage and helps in growing professionally. It ensures improved productivity and results, creates positive impact on salary from an educational investment standpoint and industry recognition. Overall, learning ServiceNow makes a positive difference in your career.
The increase in businesses using ServiceNow platform having unique demands creates a high demand for experts who can handle ServiceNow's duties with ease. ServiceNow's powerful platform offers flexibility, which will translate into a promising future by providing career advancements for IT workers.
There are different personas and based on those personas, one will have to take a learning path appropriate for them. Application Specialist, Architect, Developer, Implementer, Pre-sales Expert, Sales Expert, System Administrator.
For detailed knowledge on the learning paths, one can visit the ServiceNow website and type “learning path” in the search bar and navigate to the option displayed. The Learning Paths by Persona will provide detailed path for each persona and product.
Becoming proficient in the ServiceNow platform requires knowledge of programming languages, primarily JavaScript for developers. For other personas, coding may not be necessary.
Welcome to Service Now and ServiceNow Administration Fundamentals is the starting point for all roles to begin your ServiceNow journey. Whether you are looking for a quick introduction to the Now Platform or are preparing for your Certified System Administrator (CSA) exam, this course is designed to target your exact needs. Once certified, as a ServiceNow administrator, your responsibilities will be to design, develop, build, and customize applications or provide support responsibilities to end-users of the software. You administrate the workflows on the software, implement new systems or add-ons, help with problem resolution, and test systems for efficiency.
The exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system.
Learners requiring assistance can raise a case in Now Learning by navigating to the "Hamburger" menu>Help Center">Create a case. Queries are typically responded to within 48 business hours by Now Learning Support.
A mechanical engineering student can enroll in a ServiceNow course. ServiceNow is a cloud-based IT service management platform used by organizations worldwide. It is not restricted to any field or discipline, and anyone who is interested in learning ServiceNow can enroll in the course. ServiceNow certification can increase the employment opportunities for mechanical engineering students in IT industries with ServiceNow implementation.