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ServiceNow System Administrator

Course Provider

Courses Highlight:

The ServiceNow System Administrator path demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform.
No matter your job role or function, this course will set you up for success to dive deeper into the ServiceNow Platform and explore different areas that support completing day-to-day tasks on the job.

Job Roles:
- System Administrator

What will you learn in this course?

Upon completion of this course, learners will be able to:

Explain the ServiceNow Platform.
Gain functional awareness of applications including ITSM, Service Operations Workspace, and Employee Center.
Explore the power of the ServiceNow Platform.
Configure applications for business.
Configure Self Service.
Enable productivity.
Monitor an instance.
Manage data.
Package enhancements for testing.

ServiceNow System Administrator

Skill Type
Emerging Tech
Domain
Cloud Computing

Course Category
Deepskilling Course
Certificate Earned Partner Completion Certificate
Nasscom Assessment Coming Soon
Course Covered under GoI Incentive
No
- Course Price
  Free
- Course Duration
  24 hours 34 mins

Apply Now

Why should you take this course?

This course is intended to provide you with a basic overview of several topics covering everything from the user interface (UI) to how to submit requests to get help using the Service Catalog.

Who should take this course?

This course is designed to be the introduction-to-intermediate point for those performing ServiceNow system administration responsibilities within an organization.

Curriculum

Here is the outline for the path:

Module 1: Welcome to ServiceNow

Welcome to ServiceNow Course Overview
A ServiceNow Platform Overview
Next Experience, Navigation, and Access Module
Lists and Filters Module
Forms Module
Tasks Module
Reporting Module
Knowledge Management Module
Service Catalog Module
Virtual Agent Module
Welcome to ServiceNow Course Summary

Module 2: Micro-Certification - Welcome to ServiceNow

Instance Help
Personalize Your Instance
Favorite a Filtered List
Create and Comment on a Record
Create a Visual Task Board from a List
Order an Item from Service Catalog
Create a Dashboard and a Report
Flag and Comment on a Knowledge Articles

Module 3: ServiceNow ServiceNow Administration Fundamentals (SNAF)-Ondemand

Course Outline
- SNAF Introduction
- SNAF Module 1: ServiceNow - The Modernized Work Experience
- SNAF Module 2: Explore the Power of the ServiceNow Platform
- SNAF Module 3: Configure Applications for Business
- SNAF Module 4: Configure Self Service
- SNAF Module 5: Enable Productivity
- SNAF Module 6: Manage an Instance
- SNAF Module 7: Manage Data
- SNAF Module 8: Package Enhancements for Testing
- SNAF Module 9: Capstone Project
- Certified System Administrator Voucher Info
- Instance Help

Tools you will learn in this course:

This course will provide a detailed view of the ServiceNow Platform. You will gain functional awareness of ServiceNow applications, configure applications for business, monitor an instance, manage data and package enhancements for testing.

FAQs

ServiceNow is a software company that provides a cloud-based platform for automating IT management workflows. The company specializes in IT service management, IT operations management and IT business management.

ServiceNow is a cloud-based platform.

There are different personas and based on those personas, one will have to take a learning path appropriate for them. Application Specialist, Architect, Developer, Implementer, Pre-sales Expert, Sales Expert, System Administrator.

Being more influential than non-certified professionals gives a competitive advantage and helps in growing professionally. It ensures improved productivity and results, creates positive impact on salary from an educational investment standpoint and industry recognition. Overall, learning ServiceNow makes a positive difference in your career.

The increase in businesses using ServiceNow platform having unique demands creates a high demand for experts who can handle ServiceNow's duties with ease. ServiceNow's powerful platform offers flexibility, which will translate into a promising future by providing career advancements for IT workers.

For detailed knowledge on the learning paths, one can visit the ServiceNow website and type “learning path” in the search bar and navigate to the option displayed. The Learning Paths by Persona will provide detailed path for each persona and product.

Becoming proficient in the ServiceNow platform requires knowledge of programming languages, primarily JavaScript for developers. For other personas, coding may not be necessary.

Welcome to Service Now and ServiceNow Administration Fundamentals is the starting point for all roles to begin your ServiceNow journey. Whether you are looking for a quick introduction to the Now Platform or are preparing for your Certified System Administrator (CSA) exam, this course is designed to target your exact needs. Once certified, as a ServiceNow administrator, your responsibilities will be to design, develop, build, and customize applications or provide support responsibilities to end-users of the software. You administrate the workflows on the software, implement new systems or add-ons, help with problem resolution, and test systems for efficiency.

The exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system.

Learners requiring assistance can raise a case in Now Learning by navigating to the "Hamburger" menu>Help Center">Create a case. Queries are typically responded to within 48 business hours by Now Learning Support.

A mechanical engineering student can enroll in a ServiceNow course. ServiceNow is a cloud-based IT service management platform used by organizations worldwide. It is not restricted to any field or discipline, and anyone who is interested in learning ServiceNow can enroll in the course. ServiceNow certification can increase the employment opportunities for mechanical engineering students in IT industries with ServiceNow implementation.

Apply Now

ServiceNow System Administrator

Course Provider

Courses Highlight:

What will you learn in this course?

ServiceNow System Administrator

Why should you take this course?

Who should take this course?

Curriculum

Tools you will learn in this course:

FAQs

Key Program Partners

Program Supporters

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ServiceNow System Administrator

Course Provider

Courses Highlight:

What will you learn in this course?

ServiceNow System Administrator

Why should you take this course?

Who should take this course?

Curriculum

Tools you will learn in this course:

FAQs