Course Provider
What will you learn in this Customer Service Course?
In this course you will learn –
- What is customer service
- Critical Elements of customer service
- Being a Team Player
- Conflict Resolution
- Emotional Intelligence
- Understanding Businesses Processes
- Communication Strategies
- Managing Customer Service
- Data Analytics for Customer Service
- Live Lecture
Customer Service
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Skill Type
Professional Skills
- Domain
Effective Communication
- Course Category
Deepskilling Course
- Certificate Earned Partner Completion Certificate
- Course Covered under GoI Incentive
No
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- Course Price
INR 6000
- Course Duration
99 Hours
- Course Price
Why should you take this Customer Service Course?
- Overall, investing in the WBL Customer Service course can significantly benefit you both personally and professionally.
- It equips you with valuable skills which are required today, like data analytics, that are transferable to various roles and industries, making you a more valuable asset to any organization.
Who should take this Customer Service Course?
- Graduate students
- Experienced executives
Curriculum
In this learning plan, you'll get through the following topics:
- Course Introduction
- What is Customer Service
- Critical Elements of customer service
- Skills needed for customer service
- Conflict Resolution
- Emotional Intelligence and Empathy
- Communication Strategies
- Managing Customer service
- Writing Emails for business
- GDPR
- Data Analytics with MS Excel
- Becoming a Team Player
- Industry Lecture
Tools you will learn in this Customer Service Course
- Data Analytics with Excel
FAQs
The course curriculum usually includes topics like effective communication, active listening, problem-solving, conflict resolution, empathy, patience, and building customer relationships.
The course will teach you techniques to communicate clearly, concisely, and empathetically, both verbally and in writing. You'll learn how to active listen, ask clarifying questions, and provide solutions to customer problems.
The WBL course not only teaches professional skills but also future skills like active listening, data analytics with Excel and has a subject matter expert speak to you about real like situations.